Privacy Policy

Schulze Plumbing Inc. (“Schulze Plumbing,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, request an estimate, contact us, subscribe to communications, or otherwise interact with us.

By using this website, you acknowledge the practices described in this Privacy Policy. If you do not agree with this policy, please do not submit personal information through the website.

Information We Collect

Depending on how you interact with us, we may collect:

• Contact information: your name, telephone number, email address, mailing or service address, ZIP code, and preferred method of contact.
• Estimate and service information: information about your property, requested plumbing services, appointment availability, messages, photographs, attachments, and other information you choose to provide.
• Customer and transaction information: estimates, invoices, payment status, service history, warranty information, and communications concerning work we perform.
• Communication information: emails, text messages, form submissions, customer-support inquiries, and records of your communication preferences or consent.
• Website and device information: IP address, browser type, device type, operating system, referring page, pages visited, approximate location derived from an IP address, and interactions with the website.
• Cookie and analytics information: identifiers and activity collected through cookies, pixels, tags, and similar technologies, subject to the choices described below.

We collect information directly from you, automatically from your browser or device, and from service providers that help us operate our website, communications, scheduling, advertising, and customer relationship systems.

How We Use Information

We may use personal information to:

• Respond to questions and requests for estimates;
• Schedule, provide, and follow up on plumbing services;
• Communicate about appointments, technicians, and job status;
• Prepare estimates, invoices, receipts, and service records;
• Provide warranty, maintenance, and customer support;
• Send communications you requested or agreed to receive, including email or text-message updates;
• Maintain customer and lead records in our CRM system;
• Operate, secure, troubleshoot, and improve the website;
• Measure website traffic and advertising performance when you have permitted optional cookies;
• Detect fraud, spam, abuse, and security incidents;
• Comply with legal, insurance, tax, and licensing obligations;
• Establish, exercise, or defend legal claims; and
• Complete a business transaction such as a merger or asset sale, subject to applicable law and appropriate confidentiality protections.

How We Disclose Information

We do not sell or rent your contact information or other personal information. We also do not provide customer contact information to unrelated businesses for their own direct marketing.

We may disclose information only as reasonably necessary to the following categories of recipients:

• Service providers and contractors that operate our website, host data, manage our CRM, deliver communications, process payments, provide analytics, prevent fraud, or support our business. They may use the information only to perform services for us, subject to their agreements and applicable law.
• Professional advisers, such as accountants, attorneys, insurers, and consultants.
• Government authorities or other parties when required by law or reasonably necessary to protect rights, safety, property, or the integrity of our services.
• A successor organization in connection with a merger, acquisition, financing, reorganization, bankruptcy, or sale of all or part of our business.

Website leads may be transmitted to our configured CRM and communication providers. Even if the website does not maintain a separate application database, those providers may retain submissions on our behalf.

Text Messages and SMS Consent

If you provide your mobile number and expressly agree to receive text messages, you authorize Schulze Plumbing to send messages relating to your inquiry, estimate, appointment, requested service, job updates, customer support, and any other messaging program described at the time you opt in. Promotional messages will be sent only when you have provided the consent required by applicable law.

• Message frequency varies based on your interactions with us.
• Message and data rates may apply.
• Consent to receive marketing text messages is not a condition of purchasing goods or services.
• Reply STOP to opt out of a messaging program.
• Reply HELP for help, or contact us using the information at the end of this policy.
• Carriers are not liable for delayed or undelivered messages.

We will honor reasonable requests to withdraw messaging consent as required by applicable law. We may send one final, non-promotional message confirming an opt-out request.

We do not sell, rent, transfer, or share mobile telephone numbers, text-message originator opt-in data, or SMS consent with third parties or affiliates for their own marketing or promotional purposes. Mobile information may be provided only to vendors that help us operate our messaging program, such as telecommunications carriers, messaging platforms, and customer-service providers, or when disclosure is required by law.

Cookies and Similar Technologies

Cookies are small files stored on your browser or device. We and our service providers may use cookies, pixels, tags, local storage, and similar technologies for the following purposes:

• Strictly necessary cookies support essential website functions, security, spam prevention, form submission, and your privacy preferences.
• Analytics cookies help us understand website traffic, page performance, and how visitors use the site.
• Advertising cookies may help measure advertising campaigns or deliver more relevant advertising.
• Functionality cookies remember settings and improve website features.

If enabled, tools such as Google Analytics, Google Tag Manager, Meta Pixel, and CallRail will load only after you accept the applicable optional cookies where our consent banner is provided. We do not intentionally send the contents of estimate or contact-form fields to analytics or advertising tools.

Forms may also use security services such as Google reCAPTCHA to detect spam and abuse. Those services may collect device and usage information under their own privacy terms.

You can accept or reject optional cookies through the cookie banner and, where available, reopen the cookie settings control to change your selection. You may also block or delete cookies using your browser settings, although doing so may affect website functionality.

California Tracking Disclosures

Some browsers offer a “Do Not Track” setting. Because there is no universally accepted standard for interpreting traditional Do Not Track signals, the website may not respond to those signals.

Where required by California law, we recognize qualifying opt-out preference signals, such as Global Privacy Control, as a request to opt out of the sale or sharing of personal information associated with that browser or device.

Analytics or advertising providers may collect information about your activity on this website over time and, depending on your browser, consent choices, and their technologies, across other websites. Under California law, disclosure through certain advertising technologies may be considered “sharing” for cross-context behavioral advertising even when no money is exchanged. We do not permit optional advertising cookies unless the required consent or choice mechanism has been provided.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including:

• Contact and estimate information for as long as needed to respond, provide follow-up service, and maintain reasonable business records;
• Customer, job, invoice, warranty, and transaction records for the applicable warranty period and any additional period required by tax, accounting, insurance, licensing, or other laws;
• SMS consent and opt-out records for as long as needed to document consent and honor communication preferences;
• Security logs for a period reasonably necessary to investigate and prevent misuse; and
• Cookie and analytics information according to the lifespan of the applicable cookie and the retention settings of the relevant provider.

We may retain information longer when required by law, necessary to resolve a dispute, or needed to establish, exercise, or defend legal claims.

Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No website, transmission, or storage system is completely secure, however, and we cannot guarantee absolute security.

Children’s Privacy

This website is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has submitted personal information to us, please contact us so we can review and, where appropriate, delete it.

California Privacy Rights

California residents may have rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (“CCPA”), if the law applies to Schulze Plumbing and the information at issue. These rights may include the right to:

• Know the categories and specific pieces of personal information we have collected;
• Know the sources and purposes of that collection;
• Know the categories of recipients to whom information was disclosed;
• Request deletion of personal information, subject to exceptions;
• Request correction of inaccurate personal information;
• Opt out of the sale or sharing of personal information, if applicable;
• Limit certain uses of sensitive personal information, if applicable; and
• Receive equal service and pricing without unlawful discrimination for exercising a privacy right.

During the preceding 12 months, we may have collected the categories of information described above—principally identifiers, customer records, commercial information, internet or network activity, and approximate geolocation—and disclosed them to service providers for the business purposes described in this policy.

We do not sell personal information. We do not knowingly sell or share the personal information of consumers under 16. If we use advertising technologies that constitute “sharing” under California law, California residents may opt out through the website’s privacy choices or a supported opt-out preference signal.

To make a request, contact us by telephone or email using the information below. We may need to verify your identity before completing the request. An authorized agent may submit a request on your behalf, but we may require proof of the agent’s authority and may need to verify your identity directly.

California “Shine the Light” Disclosure

California’s “Shine the Light” law permits certain residents to request information about disclosures of personal information to third parties for their own direct-marketing purposes. We do not disclose customer personal information to third parties for their own direct marketing.

Reviewing or Correcting Your Information

You may contact us to request access to, correction of, or deletion of information you previously submitted. We will consider and respond to requests in accordance with applicable law. Certain information may be retained when required for legal, accounting, warranty, security, or recordkeeping purposes.

Third-Party Websites

The website may link to services operated by other organizations. Their privacy practices are governed by their own policies, and we are not responsible for their websites or practices.

Changes to This Policy

We may update this Privacy Policy periodically. The updated version will be posted on this page with a revised effective date. Material changes will be communicated as required by applicable law.

Contact Us

Questions, privacy requests, or communication-preference requests may be directed to: